The Needles online shop is operated by Heritage Attractions Limited (referred to as /we/our/us). We will send you an email acknowledging your order after you've placed it. Your order is accepted and the contract between us is concluded when the product you ordered is despatched. We will debit the payment from your chosen method of payment at the time that you place your order. You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. There are some conditions that you should check first which are set out below.
1. PRICES
1.1. the prices payable for goods that you order are as set out in our website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order. Where a reduced price is shown the item/s have been on sale at the higher price for 28 days or more.
1.2. You may be required to pay for delivery. Our delivery charges are set out on our website.
1.3. Price and availability information is subject to change without notice.
2. PAYMENT
2.1. Payment can be made by the methods provided for you on our website and you must be over 18 to make a payment.
2.2. We will debit the payment from your chosen method of payment at the time that you place your order.
2.3. All prices include VAT (where applicable) at the applicable current UK rate.
3. ACKNOWLEDGING YOUR ORDER
3.1. Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.
3.2. If during processing we discover for any unforeseen reason that we cannot complete your order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).
3.3. Your order is accepted, and the contract concluded when the product ordered is despatched.
4. DAMAGED OR FAULTY ITEMS
4.1. Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
4.2. In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable course of action is decided upon.
5. PROPRIETARY RIGHTS AND LICENCES
5.1. All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to Heritage Attractions Limited.
5.2. You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
5.3. When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
6. TRADE MARK INFORMATION
6.1. Any trade marks used within this website is the property of Heritage Attractions limited and other trademarks used are the property of their respective owners.
6.2. You are not permitted to use any of the above trademarks or any similar signs likely to confuse the public, without our prior written consent.
7. USE AND STORAGE OF DATA
7.1. Please read our Privacy Policy for more info on how we store and use your data.
8. WHAT ARE MY CONSUMER RIGHTS?
8.1. We are committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.
8.2. If you would like to read more of this legislation, please see here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
9. GOVERNING LAW
9.1. The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
10. ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions. We may vary the terms and conditions from time to time and the terms and conditions that govern any activity on this site shall be those displayed on the site at the time of the activity.
We do not store credit card details nor do we share customer details with any 3rd parties.
11. PRIVACY POLICY
11.1. Who is responsible for managing my information? This website is owned and maintained by Heritage Great Britain PLC Registered office is 5th Floor, 88 Church Street, Liverpool, L1 3HD, England (Heritage, we or us).
11.2. This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
11.3. We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
11.4. What information do we collect?
The information we collect, and hold is likely to include your name, contact details, information about your organisation and any additional information we may need to help meet your specific requirements. We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.
11.5. How do we use your information?
The information you provide/which we collect may be used in a number of ways, for example: * to process, manage and administer bookings or orders you place with or through us; * to enable us to provide products and/or services to you and/or your organisation; * to answer questions, you have raised; * to facilitate and improve your access to our websites; * to personalise repeat visits to our websites; * to help to ensure the safety and security of our staff and customer; * in the prevention and investigation of crime; * to tell you about events we think may be of interest to you; * to tell you about other products and services we think may be of interest to you; * to manage service queries; * to conduct customer surveys and carry out research; and * to help us to provide details or information you may have requested. * to help us to manage and improve our operations
11.6. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below: - Performance of a Contract/Service
We will use your personal information to allow us to provide and manage the services or products you have ordered or booked.
This information is likely to include your name, contact details (including email and telephone number) and payment details, credit/debit card details, details of your visits to our websites (including, but not limited to, traffic data, location data, weblogs and other communication data) and any additional information we may need to help meet your specific requirements and to respond to your specific requests.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide you with the products and/or services you have ordered or booked.
Legitimate Interest We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and marketing intelligence purposes. This is statistical data about our users' browsing actions and patterns and does not identify any individual. Your IP address may also be used to diagnose problems with our server, monitor visitor traffic patterns and site usage to help us develop and improve our site further. In the event that we buy or sell any business and/or assets we may disclose your personal data to the prospective buyer or seller of the business and/or assets The above are done on the basis that they are in the legitimate interest of our managing, administering developing and marketing our business.
Consent
We may ask your consent to share your name and contact details with selected third parties so that they can tell you about their products and services. You can withdraw your consent at any time. Legal Obligation We may also use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law or regulation, by a law enforcement or taxation agency or for the purposes of preventing crime.
11.7. Who will you share my information with?
In order to provide you with the products and services that we supply and/or in our legitimate interests we may share your information with: * credit/debit card companies; * our group companies; * our preferred insurance provider(s) health and safety advisers and consultants; and * other third parties who we may need to work with to deliver services or fulfil requests on your behalf, for example ticketing companies and other suppliers.
We may also use and disclose your personal data for the purposes of compliance, to any legal or taxation authority, in connection with any legal proceedings or prospective legal proceedings, in relation to the prevention or investigation of crime and in order to establish, exercise or defend our legal rights.
11.8. How do you manage my information?
We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws. We will always use and apply appropriate physical, electronic and procedural safeguards when we process your personal data. We will not transfer your personal data to service providers outside the United Kingdom and the European Economic Area
11.9. Updating Your Details?
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences online at GDPR@heritagegb.co.uk
11.10. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
If you have any questions in relation to our retention periods, please contact us by sending an email to: GDPR@heritagegb.co.uk.
11.11. Your rights
You have the right to ask us at any time: - * to confirm whether we hold any of your personal data; * to send you a copy of any personal data that we hold about you; * to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete; * to delete (to the extent possible) any of your personal data, where we are required by law to do so; * to stop or restrict processing your personal data, where we are required by law to do so; * to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; * to stop processing any of your personal data that we process on the basis of our legitimate interests; and * to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as emails relating to the services we provide. If we reach a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision. We do not use your personal data for the purpose of profiling. Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent
If you wish to exercise any of these rights or wish to object to our use of your personal information, please contact us by email at: GDPR@heritagegb.co.uk.
11.12. Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website and to Heritage Great Britain PLC so when you link to other websites you should read their own privacy policies.
11.13. When do you monitor telephone calls?
We may from time to time record telephone calls you have with our staff for training purposes and to improve the quality of our service.
11.14. How do we update this privacy notice?
We keep our privacy notice under regular review, and we will place any updates on our webpage.
11.15. Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information, we hold about you. Please contact us by email on: GDPR@heritagegb.co.uk. If you are dissatisfied with our handling of any query or complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk
12. DELIVERY OF GOODS TO YOU
12.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. If you are unavailable to take delivery, you agree to delivery being made to a close neighbour or safe place (porch, shed or other such place).
12.2. Delivery will be made as soon as possible after your order is accepted.
12.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12.4. Goods for delivery outside the United Kingdom may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
12.5. In order to get your order to you as quickly as possible, we reserve the right to advise the couriers to deliver to a neighbours house if you are unavailable. When a signature is obtained for delivery we will not be liable for loss or destruction.
12.6. You have 5 working days to inform us of non-delivery after the expected delivery date as detailed in your confirmation email.
13. CANCELLATIONS AND REFUNDS
13.1. When you contract with us as a Consumer, you may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2. You cannot cancel your contract with us if you are not a Consumer. If you are seeking to order more than five items of a single product in one order or a series of orders, you will unless we agree otherwise in writing be assumed to be operating in the course of a business. As such, any supply will be on the terms of a Business to Business contract.
13.3. To cancel your contract you must notify us by telephone, email, or in writing.
13.4. If you receive an item that you did not order, please notify us as soon as possible.
13.5. If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. You can find out how to return your order on our returns page.
13.6. Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.7. We reserve the right to cancel the order if:
We have insufficient stock to deliver the goods you have ordered We cannot obtain payment A product, price, or offer description fault has been identified We do not deliver to your area
13.8. If we do cancel your contract, we will notify you by e-mail and will re-credit the payment method you used to pay as soon as possible but in any event within 30 days of your order.
13.9. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
14. AGE POLICY
14.1. Restricted Items
If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request.
15. CONTACT DETAILS
The Needles online shop website is operated by Heritage Attractions Limited 5th Floor 88 Church Street Liverpool L1 3HD Registered Company Number 3741747 (Incorporated in England) VAT Number 726954892 You can find our contact details on our websites.
